Return And Refund Policy
The item/items ordered and paid for will be delivered to the buyers address, ensure that someone will be there to receive it
The above doesn't apply if we had arranged a different way of delivery.
The delivery times for Sydney Metro Areas is 3 to 10 days usually.
Tracking posting may be available if you have asked for it and you have paid the additional extra fees
When buying an online item we assume that you know the product or you have seen the same in a shop or other retail sources. Not as expected , I changed my mind or not what I thought, is not a reasonable excuse for return.
Ways of shipping and posting are:
Normal shipping - No tracking
Shipping with Tracking - Ask for it and pay the additional fee if required
Express Shipping - Ask for it and pay the fees as required
If not then we will use Normal posting without tracking -Cheap way
Tracking info will be emailed to you when and if becomes available from the delivery Agency. ( 2 to 3 days after you have completed payment )
We do not handle delivery and we can't interfere with the process.
In some rare occasions delivery agencies for various reasons beyond their control are not able to provide us with tracking info on time or they do not provide at all.
This can be a problem but unfortunately is not in our hands and you agree that you understand that.
Please track your item with info that will be sent to you by us or by the Delivery Agency.- ( If you have paid the EXTRA fees for tracking )
Orders placed can't be cancelled or altered after the items have been dispatched to Delivery Agencies, usually an hour after placing an order during weekdays.
During weekend, orders will be dispatched to delivery agency during business days/weekdays unless we have already a big shipment arranged that will be leaving late hours having to cover a long distance.
Re-delivery you should arrange with the delivery agent if it is possible and pay the required fees to them
For some items we offer a sale only from overseas warehouses not located in Australia.
There will be a note about it in the description of the item or not.
Those deliveries may take 3 to 6 weeks to arrive at certain destinations and using no tracking.
As courtesy our supplier will sell this item to you and deliver at your address in many occasions, for example when the delivery time can be less days.
Our supplier is responsible for this sale according to their Term and Conditions, which comply with Australian Consumers Law.
Selling a brand new and unused item straight at your address. In case of return or cancellation of sale, warranty claims, return postage is buyers responsibility
In case of a refund, postage will not be refunded as we have already paid it
Items faulty or not as described after we have agreed for return you have to arrange for return with tracking .
Please note that delivery costs for items purchased on a free shipping promotion will be deducted from your refund along with the return delivery cost if this has been arranged by us.
Photos of the item in original packaging should have been sent to us in addition with those supporting your claim.
Please note that items requiring assembly need to be disassembled and placed back into original packaging to be eligible for a return that we have accepted. If you want to check a colour or feature of your product, please do this in a way that does not require assembly. If we accept a return in packaging other than the original packaging, at our discretion, a minimum re-packaging fee may apply. In such cases you would be responsible for ensuring the product is packaged in a manner that would prevent damage during transit. Refunds are generally processed after we have checked them and confirmed your claim.
Please note : refunds to payments made via credit card will take 4 to 10 days. Paypal refunds same day or as agreed.
Due to health & hygiene regulations we can only accept mattresses, mattress toppers bed sheets, clothes and other similar should be returned in unopened and sealed packaging.
Notes and description forms part of the “terms and conditions”
You agree to our terms and conditions of sale when you pay the invoice.
Please provide your correct mobile phone number after payment as it is very important for the courier to ensure there is someone at home for big parcels, otherwise there may be some delay in the delivery of your product - eg: if they have to re schedule delivery.
Any dates for delivery are a guide only. Your item may arrive earlier or later. These dates also do not take into account public holidays and are subject to change at the discretion of Australia Post or other agency that we may be using.
Be there to get it or authorise someone else to do it.
It is a strict direction to delivery agency to deliver the item to the person mentioned in the order without any exceptions.
Usually it takes 3 to 10 days for Metro Areas but situations can change according to Carriers schedules and other problems arising.
Thank you for your understanding.
Please check photo/photos in the ad and ensure the item you are buying is the one you want.
Read the details of the variant you have chosen.
Buyer pays return fees except for faulty or not as described items and when we have not approved a return or agreed for that.
Administration and record keeping fees may apply.
Do a research before buying for similar items, details and prices offered.
Shipping costs are non-refundable, This is a legitimate sale and taxation will be paid.
Transit insurance maybe available for some items- inquire about fees and cover.
If we have a problem with an item you ordered and we are not able to deliver we will let you know and then we will refund you the money. The way you had paid us.
Other General and Reminder
Carriers are unable to provide an exact time of delivery and also cannot deliver orders at a pre-determined date
• Tracking details will be emailed to you as soon they become available . It may take 2 to 4 days for tracking details in some occasions
• Please note that we may not be able to deliver to remote locations due to courier restraints.
• Shipping is by courier during business hours.
• Cancellation of sale is not possible after you have paid – usually we ship straight away to Delivery agency or the items are on their way there – Costs have started occurring for us which are not refundable. Dispatching and arranging your order as soon as it is places ensures a faster delivery to you.
Not later than 2 weeks -limit-, please inform us if you haven't received it. After that we considered it as "received" automatically and no claims will be accepted.
The above applies for faulty or not as described. Check your item and let us know as soon you receive it.
We cannot guarantee the date of delivery for items. Estimated delivery time must not be considered as guarantee of delivery.
Given the nature of the presentation of the products on the web and different types of displays and screens in use, colours, textures and fabrics shown on our Websites may slightly differ from the actual item
Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed.
While all care is taken, any mistakes or inaccuracies are not intentional.
Refund/replacement is not available in cases where a buyer merely feels unhappy, has changed his mind, has found it elsewhere cheaper, or the product is not what they expected.
We assume that buying an item online you have seen it at least from someone else that has bought it or you already have a similar.
Delivery and or sale can be completed by drop shipping in some occasions.
Please ensure you have provided "correct address" at PayPal checkout or other checkout option that you have used.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again or the account through which you had completed payment.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact using the "CONTACT US" button.
Exchanges (if applicable)
All inquiries and claims send us an email using the "CONTACT US" button.
When the item was droshipping we will direct you to suppliers customer service and you will handle it from there.
In many occasions trying to resolve faster a problem we may offer you a partial refund and you can keep the item avoiding to pay money for return and tracking fees for it and save yourself the hassle of doing so.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We strive to sell and deliver and be sure that will not turn down a reasonable argument. We want to build a good reputation and to see you again as a customer.
Mostly of conditions of sale is for the legal aspect and according to laws and regulations, but we see and respect the " humane " factor and we work with it in mind.and we will take it in consideration.
Most buyers are reliable and honest but unfortunately is not always the case.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Estimated shipment times may change due to changes in supply or conditions beyond our control. If you have not received your items within the estimated delivery time, please contact us via email or phone.
Unfortunately, all payment has to be made when you proceed to checkout in our website; and pick up is not available in order to save time for our distribution centre to dispatch all orders efficiently.
In some sales we may offer pick up for some items in a location that we have the item available or from a location that someone can wait for you and deliver in person. This will be as an option or direction in items description, if available.
www.salesworm.com.au reserves the rights to change prices for products displayed at our website at anytime without notice. We make every effort to ensure the accuracy of our pricing. However, if an error occurred, we reserve the right to refuse to accept further orders and to cancel any orders already placed at the incorrect price or not right delivery fees.